Hi
All,
Here
is a summary of the Derby Worlds 2017 show. We appreciate all the efforts
made by traders, tournament players, demo games and participation games to help
ensure the show was a success. As you are all aware, in March this year,
Donington, with no notice cancelled our booking (which was made in March
2016!), and we still have not given the deposit back. We were faced with
cancelling the show or getting something underway. Options were limited
as we needed a large enough venue which also had that date available and as the
only viable option was Hangar 42 we elected to go for that rather than simply
cancelling the show. A show rarely recovers from a missed year.
Whilst the new venue certainly has improved lighting, parking and overall
facilities, the 20% less usable floor area compared to Donington was always
going to be an interim challenge. Many people think we chose to move
venue, but I can assure you we did not want to. It created a massive
amount of unplanned work and substantial cost too. For clarification,
Donington no longer host events, and even the car boot sales, antique sales etc
have been left in the same situation as us.
Overall
the show went well with the vast majority of attendees both enjoying it and
appreciating that it did in fact take place. As anticipated, the total
attendees were slightly down compared with 2016, and that was expected with the
venue change. Total number of paying visitors were 16% down at 1458 over
the weekend compared to 1728 in 2016.
We
advertised heavily in the press in the 6 months ahead of the show and on
Facebook, Twitter and gave out over 20,000 flyers with the new location and
details on there, as well as adding direction signs at all major junctions
heading to the venue.
The
main challenge in regard to space on the day, is that a small minority of traders
took a very selfish line and for example having booked a 12ft x 6ft stand, took
a 12ft x 10ft space and so reduced the aisle width as well as taking space from
other traders, forcing further issues. Others with a 24ft x 6ft booking
ignored direct requests to them (and us physically moving their tables back to
the stand size they had booked) and created a 26ft x 9ft stand, again
compromising the aisles and other trade stands. The vast majority of
traders were hugely supportive of the event continuing and were extremely
helpful throughout the weekend, and a number of them even compromised their
stands in light of others actions of others. We are truly thankful to
those. Some traders and demos already have booked for 2018. Two of
our staff members who were key to running the event did not turn up for work
despite having those 3 days of the show booked in their work schedule.
That situation has been resolved. The company setting delivering and
setting up the tables were scheduled to be finished at 12.00 and did not finish
until after 14.00 which compounded the issue too.
The
feedback on the catering was positive, especially in comparison to
Donington. Likewise many visitors liked the fact they could pay their
entry by card and keep cash for the show. The cash machines with free
withdrawals were relatively popular, and enabled many to take cash out for show
purchases. The vouchers given out for the tournament entrants worked well
and certainly ensure a good flow of sales from the tournament players.
As
is the way of the world, it is easy to post negative comments on internet
forums and I am sure you have read some of them. Sadly none of them have
taken any time to find out the background or future plans, and indeed contain
inaccuracies. Surprisingly some traders have also made posts too rather
than establish any facts. Some of you have written in, or phoned in, and
given us constructive feedback for 2018. The actions we can put in place
are key to the show continuing in 2018 and beyond. It is nice to note
that there is a balance out there and some have taken a more positive tone,
with a clear knowledge of the issues that Donington created for us at short
notice.
Certainly
for 2018 the following actions are being implemented, and I am sure further
ones will too.
Marquee
outside for Tournaments to allow us to create 8ft trader stands plus 8ft aisles
in the main hall.
Marquee
outside for Tournaments with booking-in to reduce the tournament entry queues.
Additional
signs for the toilets (as although on the plan some were unaware of the 2
toilet blocks on the far side of the hall)
Even
more signs at junctions leading to the venue.
Increased
Derby Worlds staff.
Look
at how we can have the 2nd roller shutter accessed for
setup/breakdown too.
Revise
the setting up of the tables to increase the start time available on Friday for
setting up from at least midday.
Derby
Worlds 2018 will be on the 6th and 7th October
2018. We anticipate with the actions in place as above that the event
will run much more smoothly in 2018, though any thoughts and directions
appreciated as ever to ensure that Derby Worlds continues to be a key event on
the Wargaming calendar.
Kind
regards
Josh
Now if they put this lot into practice some of this years teething problems will go. Though I didn't need a sign to find the loos. As I said in the previous post on this subject as a new untried show it was OK . I was well aware of the short notice problem and none of the actual practical difficulties really gave me the hump other than up to a point the overcrowding of the trade area-
So lets see if they can do what they want to do. Hope so
Blaming the traders, no attempt at apologising for their own misgivings.
ReplyDeleteIf they had posted some of this around the forums before the show, I might have been more sympathetic,didn't see anything about Donnington being at fault and anything I did see did not appear to have a human face to it. If they have a beef about trade stands size they should either set up tables for traders to use or mark out area with masking tape on the floor.
ReplyDeleteIf traders have to bring their own tables it's bleeding obvious they won't be the size allocated in all cases.Not sure about a marquee in October but as I don't like tournaments because they look crap and encourage rules lawyers have no worries about the weather issue.
I too have doubts about marquee arrangements. I remember the last minute addition of one for Partizan in the Park and they just about got away with it (never mind the stifling heat the further you went in which DID NOT improve the general atmosphere you already have at wargames shows). And if it rains, I pity anyone who has to spend two days in one. As with my previous comment on another post, I may attend if time off permits next year but I hope that there is an improvement for all concerned.
ReplyDeleteLeaving aside the self-serving tone- which is to be expected from an outfit that pushes corporate BS in its emails to other traders I'm not sure they are blaming the other traders- well not all of them anyway. Over the years I've had a few beefs with pillock brained traders myself- in a minority true but still present- Jim will tell you of a chap- no longer with us who tried to run him over at a show in Leeds and there have been a few over the years whose idea of sharing access is "You effoff I'm here" though that is nowhere near as common as it was- perhaps because I only do shows where the access is decent.Now for me the only thing they need to actually apologise for is the patronising tome of their godawful emails. I was well aware of the problems encountered by the Donnington failure- which they could do nothing about. Perhaps thet had more than a few misgiving themselves... The price hike was a bit of a pain and I may have to give KR an earbending over VAT reciepts but we'll see.
ReplyDeleteAs for a marquee next year- like Dave I'm not a competitor so don't care much but it might get a bit soggy without proper flooring.
Speaking for myself I'm willing to give it another go as I said in the previous post on this subject.
So we'll see
Put the competition players in the marquee by all means. They're not quite human anyway...
ReplyDeleteAs regards traders not using the space they agreed to in advance. Just don't invite them next year. If they are advised in advance of their slot they have no real cause to complain. They are perfectly aware of issues such as safety and due care of the public. If you are sensible there is no point queering the patch for next year.
Scott - just found you comment. Could not agree more. Frankly -and I speak from experience- some traders are a pain in the arse. I will not name name mostly cos it is usually people I don't know often seemingly selling second hand shyte- as distinct from useful pre-owned items.
DeleteSome traders really do need to grow up. Fortunately these are now very much a whining minority.